Fitz & Monroe's FAQ

About Fitz & Monroe

Where are you based?

Are these products real? Are you real?

I've seen your products elsewhere for much cheaper! How is this possible?

Do you have a store I can visit?

I run a restaurant or hotel. Can you help me?

Why are your reviews in English?

Commercial

I am an influencer! Do you want to work with me?

I'm an interior stylist. Can we work together?

I am a photographer, or work for an editorial website or magazine. Can we use your products for our photos?

Shipping

How expensive is shipping?

How long does shipping take?

How long is the order processing period?

Where do you ship from?

Will my order come in one package?

What if I want to make changes to my order?

I have not received my item, what do I do?

Will I be charged tax & import fees?

Orders & Payments

What payment options do you accept?

I have no credit card! Can I order with you?

Can I edit my order?

I've purchased a product and it's on sale now! Can my price be adjusted?

Returns

I'm not satisfied with my product! What do I do?

I've received a broken item! What do I do?

What is your returns and refund policy?

I am eligible for a return! What do I do?

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